Why am I not receiving SMS authentication codes

1EX is trying to expand access to SMS authentication and improve user experience. However, this function is not currently available in some countries and regions. Learn more in the Knowledge Base.

I can't log into my account, what should I do?

First of all, you need to understand at what stage it is impossible to enter. Problem with login, password, Google Authenticator or other. In cases of incorrect password entry, it must be restored by following the instructions by clicking the "Forgot password" button in the authorization window. In other cases, you can contact those support for help.

A problem withGoogle Authenticator how to reset?

Yes, it is possible to resetGoogle Authenticator. Follow the instructions in the Knowledge Base.

How to see your balance?

The balance of your 1EX wallet is available on the "Wallets" page.

The main wallets are available here.

• Spot Account
• Margin Account
• Contract Account

How to withdraw funds from 1EX?

Sign in to your 1EX account and go to Wallet>Withdraw.

Withdraw Crypto - cryptocurrency withdrawal.

Withdraw Fiat - Fiat withdrawal.

Learn more in the Knowledge Base.

How to find out the history of transactions?

Sign in to your 1EX account and go to Exchange > Wallets > Transaction History.