FAQ
What is Fastoo multi-currency e-wallet?
Fastoo multi-currency e-wallet is a platform designed for storing, managing, and conducting transactions in three currencies using a single account. It offers the convenience of digitizing funds while ensuring safe and secure management.
Which currencies does Fastoo's multi-currency electronic wallet support?
Fastoo's multi-currency electronic wallet supports GEL, USD, and EUR.
Who is eligible to use the wallet?
The wallet is available for use by individuals aged 18 and above, individual entrepreneurs, and legal entities, specifically limited liability companies and Joint-stock companies.
How do I register and verify my account?
Registration requires an email address for verification. To verify your identity, you need to provide an ID card, passport, or residence certificate. Legal entities must complete an additional detailed questionnaire during the registration process
How long does it take to open a wallet account?
Individuals typically receive a response within a few minutes, while for legal entities, it depends on the completeness of the information provided during registration.
Can I change the email address registered during account setup?
No, it is not possible to change the email address registered during the account setup.
What operations can I perform with Fastoo wallet?
You can:
- Transfer money to IBAN accounts of other banks in GEL, USD, and EUR.
- Transfer money to VISA/MASTERCARD/AMERICAN EXPRESS system cards in GEL, USD, and EUR.
- Pay utility services.
- Fast international remittances in USD and EUR.
- Convert currencies in GEL, USD, and EUR.
- Transfer between Fastoo multi-currency e-wallets.
Where can I find my multi-currency wallet account number?
You can find your wallet account number on the "General Settings" page after verification.
How many multi-currency e-wallets can I have?
You can only have one multi-currency e-wallet.
How do I add bank cards to the wallet?
To add bank cards, visit the "Payment Methods" page and use the "+" button to add VISA/MASTERCARD/AMERICAN EXPRESS system cards.
What types of cards can I link to the wallet account?
You can link VISA/MASTERCARD/AMERICAN EXPRESS system debit or credit cards or cards issued in Georgia.
What types of transfers are possible through the wallet?
Only bank transfers within the territory of Georgia are supported.
How long does it take for funds transferred from bank accounts to reflect in the wallet?
It takes a maximum of 30 minutes.
How long does it take for utility and other payments to reflect with the provider?
Utility and other payments reflect instantly.
How can I deposit money into the balance?
You can deposit money by:
- Transfer from any bank account.
- Transferring money from a bank card.
- PayPal transfer from a multi-currency electronic wallet.
How can I withdraw money from the balance?
You can withdraw money by:
- Bank transfer.
- Transfer to a card account.
- PayPal transfer to a multi-currency electronic wallet.
Are transactions secure?
Yes, all transactions are protected with 2FA authentication, including methods like Google Authenticator and verification codes sent via email or mobile number.
How do I manage my user password?
It is recommended to change your password every 3 months for security reasons. Keep your password secure and avoid sharing it to prevent unauthorized access.